Refund policy
RETURN & REFUND POLICY
If you need to make a return, please read the following Returns Policy information below first to ensure you qualify to make a return. Once you have confirmed that your order is suitable for a return, please follow the below process:
CREATE NEW RETURN
If you require clarification or have any questions,
please contact us via info@vesselthebrand.com
At VESSEL THE BRAND all items are checked to ensure they are in perfect condition and packaged carefully before sending them to you.
RETURNS, EXCHANGE & REFUND POLICY
The following outlines the returns, exchanges and refund policy for VESSEL THE BRAND
All return policies issued by VESSEL THE BRAND abide by and are in line with Australian Consumer Law (ACL).
Please note that refunds will strictly only be provided for items assessed and deemed as faulty by VESSEL THE BRAND. A store credit code will be issued in all other circumstances.
By completing your order and processing your payment with VESSEL THE BRAND you are accepting the following terms and conditions;
RETURNS POLICY
COST OF RETURN
REFUNDS
Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact the VESSEL THE BRAND Customer Service Team to be approved for a refund for damaged or faulty products.
If you need to make a return, please read the following Returns Policy information below first to ensure you qualify to make a return. Once you have confirmed that your order is suitable for a return, please follow the below process:
CREATE NEW RETURN
If you require clarification or have any questions,
please contact us via info@vesselthebrand.com
At VESSEL THE BRAND all items are checked to ensure they are in perfect condition and packaged carefully before sending them to you.
RETURNS, EXCHANGE & REFUND POLICY
The following outlines the returns, exchanges and refund policy for VESSEL THE BRAND
All return policies issued by VESSEL THE BRAND abide by and are in line with Australian Consumer Law (ACL).
Please note that refunds will strictly only be provided for items assessed and deemed as faulty by VESSEL THE BRAND. A store credit code will be issued in all other circumstances.
By completing your order and processing your payment with VESSEL THE BRAND you are accepting the following terms and conditions;
RETURNS POLICY
- Items can be returned within 7 days of receipt for a store credit. Please note we do not offer refunds for change of mind or for incorrect sizing. A refund will only be provided if an item is assessed and deemed as faulty by VESSEL THE BRAND
- All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.
- Please take care when trying on the item(s) as we are not able to accept returns with marks or stains. If the item is deemed unsellable it will simply be returned to you, the customer.
- By purchasing from VESSEL THE BRAND, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependent on individual monitor settings.
- Unfortunately we cannot accept returns of hair accessory items
COST OF RETURN
- Returns are only complimentary in the event of an order being incorrect or returned due to fault.
- The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping.
PROCESSING TIME
Returns are usually processed within 7-10 business days of them being received. You will receive an email with the details and outcome of your processed return.
STORE CREDIT
- A store credit will be issued for the original purchase price of the returned item(s), taking into account any discounts that may have been applied to the original purchase.
- The only circumstances under which a refund will be issued is if you have either provided a re-order number for an exchange item or have been approved for a refund due to a garment being deemed faulty.
- A store credit is valid for three (3) years from the date of issue and issued in the form of an e-gift card
- A store credit does not cover shipping costs and cannot be used to purchase gift cards.
REFUNDS
Refunds will only be provided if an item is assessed and deemed to be faulty. Please contact the VESSEL THE BRAND Customer Service Team to be approved for a refund for damaged or faulty products.